Shipping Policies
Processing and Shipping Times:
Order processing for custom orders (boxes, grids, and other made-to-order items) is 1-2 weeks. Everything else is 2-5 business days (I’m working hard to process orders as quickly as possible and appreciate your patience and understanding) and then delivery takes an additional 2-5 days.
Once your order ships, you will receive a shipping confirmation via email (this email will include your tracking number as well).
Orders are gently wrapped and come in either an organza/muslin bag or jewelry box. All Crystals are cleansed and charged before shipping. ONLY collections of Crystals will be labelled (single stones do not come labelled).
International Orders:
For security reasons, I only ship to countries that offer delivery confirmations. These countries include:
USA, Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, France, Finland, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, and Switzerland.
If you do not see your country on this list, we do not ship there at this time. We apologize for any inconvenience and look forward to the postal service updating delivery confirmations to more countries in the future. Thank you for your understanding.
If you DO see your country on the list above, please place your order on my www.crystalderoche.com
Returns and Exchanges:
I gladly accept returns, exchanges, and cancellations on all products/orders EXCEPT workshop (digital item) and subscriptions.
Contact me within 3 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within 24 hours of purchase
**Refunds/exchanges will not be initiated until the original items are returned in the same condition they were received. You MUST return an order if you want a refund. Refunds will not be given if the item is not returned. For best results, purchase tracking when you return an order to avoid any miscommunications.
Didn’t find the answer to your question? Email me- I’m happy to help!